Privacy Policy

1. Introduction

Houston First Line Patrol is a commercial security-services company based in Houston, Texas. We provide armed and unarmed officers, mobile patrol, construction site security, commercial property security, and access control services to businesses, property managers, and commercial property owners.

This Privacy Policy explains how information submitted through, or in connection with, this website is currently handled. It applies to this website only. It does not govern information exchanged under a separate written service agreement, which is handled according to that agreement and applicable law.

2. Information Visitors May Provide

Information is provided voluntarily. You choose what to enter into the Contact form or the Request a Quote form. Depending on the form and the details you choose to share, that may include:

• Name
• Company or organization
• Job title or role
• Email address
• Phone number
• Preferred contact method
• Property or project information, including city, ZIP code, or general location
• Requested services and coverage being considered
• Scheduling information, such as preferred start date, days, and hours
• Security concerns relevant to the property
• Message content you write
• Consent selections you check

Please do not submit highly sensitive or confidential information through this website. Specifically, do not include:

• Passwords or account credentials
• Alarm codes
• Gate or lock codes
• Social Security numbers
• Payment-card information
• Bank or financial account information
• Medical records or health information
• Government identification numbers
• Any other highly sensitive or confidential information

If sensitive operational details need to be discussed, contact management by phone so the discussion can be handled appropriately.

3. Current Form Submission Behavior

This section describes how the website works today, and it is written plainly because it affects what happens to your information.

When you complete the Contact form or the Request a Quote form, the website checks the required fields, cleans the entered text, and sends your submission from our server to the customer relationship management system Houston First Line Patrol uses to manage inquiries. Your submission is transmitted only after you press the submit button.

Your submission is used to create or update your contact record in that system, together with the details you entered, so management can review the request and follow up. If the system is temporarily unavailable, the submission is retried so your request is not lost.

The website itself does not store your submission in a website database, and it does not use advertising, analytics, or tracking systems. This policy will be updated if any additional submission or tracking system becomes active.

4. Information Collected Automatically

Like most websites, ordinary technical information may be processed by the hosting platform, content delivery infrastructure, or your browser in the normal course of serving pages. That information can include:

• IP address
• Browser type and version
• Device type and operating system
• The page or file requested
• Date and time of the request
• Basic technical or error logs

Houston First Line Patrol does not use this information to build visitor profiles. As of the effective date above, this website does not run analytics tools, advertising or retargeting pixels, session-recording tools, or behavioral tracking, and it does not set advertising cookies. If any of those are added later, this policy will be updated first.

5. How Information May Be Used

Information you provide may be used to:

• Respond to questions and requests
• Review and evaluate quote requests
• Discuss requested security services, coverage, staffing, scheduling, and pricing
• Communicate about an existing assignment
• Handle administrative, billing, or record-keeping communication
• Maintain and improve the operation of this website
• Prevent abuse, spam, or misuse of the website
• Meet legal, regulatory, licensing, or insurance obligations

6. Text, Phone, and Email Communication

If you provide contact information and indicate that we may contact you, a member of management may reach you by phone, email, or text message regarding your request or assignment.

• Message and data rates may apply to text messages, depending on your mobile plan.
• Consent to receive marketing or promotional messages is not required in order to request services or receive a quote.
• Automated text-message campaigns are not active on this website as of the effective date above.
• You may ask management at any time to stop non-essential communications.

If a messaging program is added in the future, its terms will be published and this policy will be updated.

7. Sharing and Service Providers

Information may be handled by service providers that are necessary to operate this website and our communications, such as:

• Website hosting and infrastructure providers
• Email and telephone service providers
• Customer relationship management or communications providers, if and when added
• Technical service providers supporting website operation and security
• Professional advisers, such as accountants, insurers, or attorneys, when necessary

Information may also be disclosed when we reasonably believe disclosure is required or appropriate to comply with law or legal process, to respond to a lawful request, to address a safety concern, or to protect the rights, property, or safety of our clients, our personnel, or the public.

Houston First Line Patrol does not presently intend to sell personal information submitted through this website. If business practices change, this policy will be updated before that change takes effect.

8. Data Retention

Information is retained only as reasonably necessary for the purposes it was provided for, including:

• Responding to an inquiry or quote request
• Managing requested or existing services
• Administrative and business records
• Legal, regulatory, licensing, or insurance requirements
• Resolving disputes or enforcing agreements

Retention periods depend on the type of information and the reason it was provided, so fixed periods are not published here. Information that is no longer needed for these purposes is disposed of in the ordinary course of business.

9. Data Security

We make reasonable administrative and technical efforts to handle information carefully and to limit access to those who need it. However, no method of transmission over the internet, no email system, and no method of storage can be guaranteed to be completely secure.

For that reason, we cannot guarantee the security of information you send us, and you should not submit passwords, access codes, financial details, or other highly sensitive information through this website or by email.

10. Children's Privacy

This website is directed toward businesses, property managers, and commercial decision-makers. It is not intended for children under 13, and we do not knowingly seek or request information from children through this website. If you believe a child has submitted information through this website, contact management using the details below so it can be addressed.

11. External Links and Third-Party Services

This website may link to, or rely on, services operated by others — for example your email application, your telephone carrier, mapping services, or hosting infrastructure. Those services are governed by their own terms and privacy policies, not by this policy. We do not control how those providers handle information.

12. Privacy Choices and Requests

You may contact management to:

• Ask what information you previously provided to us
• Request that inaccurate information be corrected
• Request deletion of information, where reasonably possible and legally permitted
• Ask that non-essential communications stop
• Ask a question about this policy or about how your information was handled

We review each request and respond as appropriate. Some information may need to be retained for legal, insurance, or business-record reasons, and we may need to confirm your identity before acting on a request.

13. State and Regional Privacy Rights

Residents of certain states, regions, or countries may have additional rights under applicable privacy law, such as rights to access, correct, delete, or limit the use of certain personal information. Whether a particular law applies depends on the circumstances and on legal thresholds that may or may not apply to our operations.

If you believe you have rights under an applicable privacy law, contact us using the details below. Requests are reviewed and handled under the law that applies.

14. Policy Updates

These policies may be updated when website functions, service providers, business practices, or legal requirements change. The effective date above reflects the most recent revision.

Continued use of the website after a revision indicates awareness of the current policy. Where a change is significant, we will make reasonable efforts to make it apparent on this page.